Ένας βασικός πυλώνας της σύγχρονης

Ένας βασικός πυλώνας της σύγχρονης κοινωνίας είναι ο κλάδος της υγείας. Η ιατρική περίθαλψη μπορεί να προσφερθεί σε νοσοκομεία, ιδιωτικά ή δημόσια, από εξειδικευμένους ιατρούς ή από γενικούς παθολόγους με σύγχρονα μέσα ή πεπαλαιωμένη τεχνολογία. Η περίθαλψη χρηματοδοτείται από την γενική φορολογία ή την κοινωνική ασφάλιση ή από το προσωπικό εισόδημα ή από έναν συνδυασμό των παραπάνω μέσων.
Είναι γενικά αποδεκτό ότι πρωταρχικοί στόχοι των οργανισμών υγείας είναι η διάγνωση, θεραπεία, επανένταξη και η εκπαίδευση των ασθενών. Παλαιότερα οι managers του κλάδου πίστευαν ότι η παροχή υψηλού επιπέδου ιατρικών υπηρεσιών αρκούσε, αλλά πλέον οι ασθενείς απαιτούν ευγένεια, άνεση, επικοινωνία και κατανόηση. Ο ανασχηματισμός του κλάδου της υγείας οφείλεται κυρίως στην παγκοσμιοποίηση, στην αύξηση του κόστους των υπηρεσιών, αλλά και στην αλλαγή της κοινωνικής συνείδησης σχετικά με την υγεία που μέχρι τότε θεωρούταν αποκλειστικά δημόσιο αγαθό. Η καλή ποιότητα αποτελεί τον επιθυμητό στόχο στον κλάδο της υγείας. Κρίνεται ουσιώδης η παροχή υψηλής ποιότητας υπηρεσιών, αλλά και η αναγνώριση αυτών από τους ασθενείς.

Από έρευνες που βασίζονται σε πολυάριθμες απαντήσεις ασθενών και επαγγελματιών υγείας σε σχέση με τα χαρακτηριστικά που συνθέτουν την ποιότητα υπηρεσιών της υγείας
σεβασμός στις αξίες του ασθενή και στις εκφρασμένες επιθυμίες του (acceptability)
 συνεχής ψυχολογική υποστήριξη
 ανοιχτή πρόσβαση για όλους στη δημόσια υγεία (access)
 ενημέρωση, επικοινωνία κι ανατροφοδότηση με το προσωπικό του Φορέα Παροχής Υπηρεσιών Υγείας (π.χ. για την εξάλειψη φαινομένων, όπως οι λίστες αναμονής, κόστος μεταφοράς, κ.α.) (efficiency)
 συντονισμός στη διάρκεια της φροντίδας μεταξύ ασθενούς κι επαγγελματία (appropriateness)
 φυσική άνεση στους χώρους περίθαλψης
 ελευθερία στην ανάμειξη των συγγενών και φίλων καθ’ όλη τη διάρκεια της περίθαλψης
 συνέχεια (χωρίς διακοπές κι εναλλαγές) στη θεραπεία, αλλά και μεταβατικά στάδια στις αναγκαστικές προσαρμογές σε νέες θεραπείες (effectiveness)
 ασφάλεια και πιστοποίηση των υπηρεσιών (safety)
 καλή σίτιση και κανόνες υγιεινής μέσα στα νοσοκομεία
 διατήρηση ιστορικού ιατρικού φακέλου
 σεβασμός στο απόρρητο των ιατρικών προσωπικών δεδομένων
 ενημέρωση, εκπαίδευση κι επιμόρφωση των ασθενών για σημαντικά θέματα υγείας


Με βάση τα πιο πάνω, τα πλαίσια υγείας ξένων χωρών, καθώς κι αυτό της Ελλάδας συνηθίζουν να αναφέρονται στον όρο «ποιότητα υπηρεσιών», δίνοντάς του τρεις (3) διακριτές μεταξύ τους έννοιες:
α) κλινική ποιότητα (Clinical Quality), που συνδέεται με τη χρήση δεικτών προς όφελος της ανάπτυξης νέων μεθόδων πρόληψης και θεραπείας, όπως της θνησιμότητας, της εξάπλωσης και συχνότητας εμφάνισης μολύνσεων κ.α.,
β) χρηματοοικονομική - προσανατολισμένη στο κόστος ποιότητα (Economic or Finance - Driven Quality) - που έχει σχέση με την ελαχιστοποίηση του κόστους των ασθενών για τη φροντίδα τους και
γ) πελατο/ασθενοκεντρική ποιότητα, (Patient - Oriented Quality) η οποία συσχετίζεται αποκλειστικά με τις «ανθρώπινες» - κοινωνικές και ψυχολογικές - ανάγκες των ασθενών.

Αποτελέσματα (Αγγλικά) 1:

A key pillar of modern society is the healthcare industry. Medical care can be offered in hospitals, private or public, by qualified physicians or by General pathologists with modern or obsolete technology. The care is funded from general taxation or social security or from the personal income or a combination of these instruments. It is generally accepted that the primary objectives of health organizations are, diagnosis, treatment, rehabilitation and education of patients. Previously the industry's managers believed that providing a high level of medical services was sufficient, but most patients require courtesy, comfort, communication and understanding. The reshuffle of the health industry is mainly due to globalization, the increase in the cost of services, but also in changing social consciousness about health that until then was considered solely public good. Good quality is the desired goal in the health sector. It is considered essential to providing high quality services, but also the recognition of these patients.From surveys based on numerous responses to patients and health professionals in relation to the characteristics that make the quality of health servicesrespect for the values of the patient and on the wishes expressed (acceptability) continuous psychological support open access for all to public health (access) Update, contact and feedback to the staff of the Health service provider (e.g. to eradicate phenomena, such as waiting lists, transportation costs, etc.) (efficiency) coordination during patient care and professional (appropriateness) physical comfort in healthcare liberty in mixing of relatives and friends throughout the care follow-up (without interruptions and variations) to treatment, as well as transitional stages in forced adjustments to new treatments (effectiveness) Security and certification services (safety) good feeding and hygiene within hospitals retention of medical records history respect for confidentiality of medical privacy inform, educate and educate patients about important health topicsBased on the above, health boxes of foreign countries, as well as that of Greece used to refer to the term "quality of services", giving three (3) distinct between the concepts:a) clinical quality (Clinical Quality) associated with the use of indicators for the benefit of the development of new prevention and treatment methods, such as mortality, the spread and incidence of infections etc.,b) financial-oriented quality costs (Economic or Finance-Driven Quality)-related to minimize costs patients about their care andc) patient/asthenokentriki quality, (Patient-Oriented Quality) associated exclusively with the ' human '-social and psychological needs of patients.

Αποτελέσματα (Αγγλικά) 2:

A key pillar of modern society is the health sector. Medical care can be offered in hospitals, private or public, specialized doctors or GPs with modern or obsolete technology. The care is funded from general taxation or social security or personal income or a combination of these means.
It is generally accepted that primary objectives of health organizations is the diagnosis, treatment, rehabilitation and education of patients. Previously the industry managers believed that the provision of high quality medical services sufficient, but most patients require kindness, comfort, communication and understanding. The reformation of the health sector is mainly due to globalization, the increased cost of services, but also to change the social consciousness about health until then considered only public good. Good quality is the desired goal in the healthcare industry. It is essential to provide high quality services, but also their recognition of patients.

The investigations are based on numerous responses of patients and health professionals in relation to the characteristics that make the quality of health services
respect the values ​​of the patient and the expressed wishes (acceptability)
 continuous psychological support
 open access for all to public health (access)
 information, communication and feedback with the staff of the Body health Services (eg to eliminate effects such as waiting lists, transport costs, etc.) (efficiency)
 coordination during care between patient and professional (appropriateness)
 physical comfort to care spaces
 freedom in involvement of family and friends throughout the course of care
 then (uninterrupted and alternation) to treatment, and transitions to the forced adjustment to new treatments (effectiveness)
 safety and certification services (safety)
 good feeding and hygiene within hospitals
 maintaining historical health records
 respect the confidentiality of personal medical data
 update education and training of patients on important health issues


based on the above, the foreign countries health contexts, and that Greece tend to refer to the term "quality of service", giving three (3) distinct from each other concepts:
a) clinical quality (Clinical quality), associated with the use of indicators for development of new prevention and treatment methods, such as mortality, the spread and incidence of infections, etc.,
b) financial - cost-oriented quality (Economic or Finance - Driven quality) - related to minimizing the cost of patient care for them, and
c) customer / patient-quality, (patient - Oriented quality) which is associated exclusively with the "human" - social and psychological - needs of patients.

Αποτελέσματα (Αγγλικά) 3:

The modern society is a major pillar industry of health. The modernization of a hospital, private or public, or by a qualified physician, a general physician, or an outdated technical means can be provided. A means or the combination of a general medical or social insurance tax or personal income.It is generally believed that the primary objective is to organize the health diagnosis, treatment, rehabilitation and education of the patients. Previous managers believe that the industry to provide a high level of medical services is sufficient, but most patients need to be polite, convenient, communication and understanding. The restructuring of the health industry, mainly due to the increase in globalization, the increased cost of services, but also in the context of changes in social awareness related to health, has so far been considered a purely public goods. Good quality is the target of health industry. Providing high quality service is essential, and the identification of these patients.Based on a large number of surveys response to the health of the service quality characteristics of the patients and health professionalsRespect for the expression of the patient"s value and wishes (acceptable)By continuous psychological supportAll have open access (access) public healthGood communication and feedback of information and personnel health service providers (e.g.. In order to eliminate the phenomenon, such as transportation costs, waiting list, etc.) (efficiency)In the process of coordination between patients by nursing and professional (of)Good natural and comfortable medical environmentTake the free mixture of relatives and friends in the whole health careHave continued (no treatment and holiday cycles), a