The combination of the two questionnaires distributed in Hospital clearly captured a remarkable conclusion: the possible introduction of a six sigma methodology. properly utilizing the theory and creating enough targeted questionnaires responded to initial research hypotheses were able to gather valuable information on how exactly Hospital handles the analysis of processes. also, the results showed that all staff understands greatly both the concept of quality in health care, and the various practices associated with it. yet, it seemed that the quality of health services provided by the Hospital Papageorgiou is paramount challenge.
However, the change in policy and culture within the organization is responsible Administration. meanwhile, through initial estimates quality initiatives showed that the hospital has already implemented some other methodologies that have been implemented in recent years by the Quality Control Department. For this reason, the most important approaches that have been developed for the analysis and improvement of processes and services is the Total Quality Management, the ISO 9001 and of the Deming Cycle. However, the commitment of Management, Continuous improvement and a focus on the patient or employee is urgent explanations which will ensure the success of the program. in order to make a smooth introduction of the Six Sigma Methodology, University Hospital Administration should adopt it as a comprehensive Quality Strategy and not simply as a method of improving some selected procedures.
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